Roberts Machine Products Achieves ISO 9001:2008 Certification for Quality

Roberts Machine Products’ commitment to quality was recently confirmed through an independent audit. The thorough examination found that the company’s quality management system, which guides production of machined parts, meets the stringent ISO 9001:2008 standard.

Roberts Machine Products earns ISO 9001:2008 certificationBased on the audit, Eagle Certification Group, an accredited, independent quality auditor, has awarded Roberts Machine Products ISO 9001:2008 certification. Eagle Registrations is accredited by the ANSI-ASQ National Accreditation Board (ANAB).

The ISO 9001:2008 standard applies to quality management processes that influence product or service quality. The standard was established by ISO, the International Organization for Standardization, the world’s leading developer of voluntary international standards.

“At Roberts, we stay on track with proven quality management practices to ensure the parts we machine meet and exceed the requirements of our customers and the products they make,” Bob Hughes, President/CEO of Roberts Machine Products, said.

“By adhering to the ISO 9001:2008 standard, we assure our customers that the parts we machine will advance the quality, reliability and value of their products and strengthen their reputation in the market.”

He added that Roberts’ ISO 9001:2008 certified quality management system drives a continual process of quality review and improvement.

In facilities in Rushsylvania and West Liberty, Ohio, Roberts Machine Products produces quality, 100% American-made, precision parts for a wide range of industries.

 

 

Sales Engineer Applies 40 Years in Manufacturing to Benefit Customers

Jeff Van Zant, sales engineer, Roberts Machine Products

Jeff Van Zant

Jeff Van Zant, Roberts Machine Products’ newest sales engineer, offers customers a wealth of experience from his 40 years in manufacturing and machining. He applies his background in parts production, quality control and plant management to find solutions that deliver optimal quality, fit and cost efficiency.

“Jeff’s experience, along with his strengths in quality control and good customer relations, has prepared him well for his role at Roberts Machine Products,” Bob Hughes, President/CEO, said. “His skills and insight exceed the range typical for a sales engineer.”

Van Zant processes and analyzes customers’ parts drawings to determine the most effective and cost-efficient means for making the parts, giving consideration to their application. From there, he creates a process plan for machining to guarantee product quality, fit and cost management. He draws on experience in fabrication to ensure success in final assembly.

“My process for serving customers begins with investigating their product line to gain an understanding of their strengths,” Van Zant said. “Then I determine how we can integrate our capabilities at Roberts to complement our customers’ success.”

After receiving an order, Van Zant follows the job every step of the way through production and delivery, assuring proper attention is paid to achieving quality. “Then I follow up with a courtesy call for feedback on how well we met expectations.”

He added, “My reward is repeat business opportunities, which come from developing a strong level of trust, based on good communication from the start and exceeded customer expectations throughout.”

And here are a couple of bonus facts about Jeff:

  • He has machined pistons for a space shuttle.
  • He’s played a role in advancing the machining industry. This includes developing school curriculum in the machine trade and helping new employees master their machining skills.