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Spring 2017 Update: Roberts Machine Products Maintains ISO 9001:2008 Certification for Quality Again

A second annual quality audit recently reaffirmed Roberts Machine Products’ adherence to ISO 9001:2008 quality standards in producing machined parts for a variety of industries such as road construction, heavy equipment, truck, and lawn and garden.

This was the company’s second annual audit since earning initial ISO 9001:2008 certification in 2015. The annual audit resulted in neither minor nor major findings.Roberts Machine Products earns ISO 9001:2008 certification

“This confirms the effectiveness of our quality and business management practices and our production team’s commitment to carrying them out consistently, always delivering quality to our customers,” Bob Hughes, President/CEO of Roberts Machine Products, said.

Roberts’ ISO 9001:2008 certified quality management system features a built-in, ongoing process of quality review and improvement to assure customers quality workmanship. Roberts will begin working toward ISO 9001:2015 for 2018.

The annual audit was conducted by Eagle Certification Group, an accredited, independent quality auditor, which awarded Roberts Machine Products the original ISO 9001:2008 certification. Eagle Registrations is accredited by the ANSI-ASQ National Accreditation Board (ANAB).

RMP Retools In-House Tooling Capabilities to Streamline Customer Service

CNC tool room at Roberts Machine Products

Chico Van Zant operates a Hardinge Precision 5C Lathe in the new tool room of the Roberts Machine Products CNC Machining Facility in West Liberty.

Shortened lead times and decreased cost of parts production. These are key payoffs Roberts Machine Products will provide customers through recent expansion of in-house tooling capability.

Roberts has launched a new tool room and hired an experienced toolmaker at the RMP CNC Machining Facility in West Liberty. These new developments will enhance our capacity to meet the growing demand for high quality US-made carbon steel, stainless steel and aluminum machined parts.

Royal Oak Form Relief Grinder

Royal Oak Form Relief Grinder in Roberts CNC tool room

And this added capability will enable RMP parts customers to fulfill their customers’ orders in a timely and cost-efficient manner.

Chico Van Zant, who has more than 40 years of experience in toolmaking, has joined the RMP team to manage the new tool room. His brother, Jeff Van Zant, serves as a sales engineer and plant manager of Roberts’ West Liberty facility.

Royal Master Centerless Grinder at Roberts Machine Products

Royal Master Centerless Grinder in CNC tool room.

“We’ve made a considerable investment in experienced staff and equipment to respond faster to the unique production requirements of each of our customers’ orders,” Bob Hughes, President/CEO of Roberts Machine Products, said.

“Chico is a welcome addition to our team and will play a significant role in our continued growth,” Hughes said. “With his wealth of experience in toolmaking, we can produce in-house, in a matter of hours, any tool needed for a machining process.” In contrast, outsourced tools can take weeks to arrive for a production run.

Opti Dress Form Tool and Cutter Maker at Roberts Machine Products

Opti Dress Form Tool and Cutter Maker in Roberts CNC tool room.

Van Zant explains his role: “I will serve as an in-house coordinator and will work with our sales engineers and production team to find the most efficient way to run parts and make tools and fixtures. We will focus on delivering each job to the customer in a precise and timely manner.”

The new CNC tool room and the existing tool room at the RMP Screw Machine Production Facility in Rushsylvania will support one another as needed to meet production requirements and provide backup tooling capability.

Roberts Machine Products Maintains ISO 9001:2008 Certification for Quality

An annual quality audit recently reaffirmed Roberts Machine Products’ adherence to ISO 9001:2008 quality standards in producing machined parts for a variety of industries such as road construction, heavy equipment, truck, and lawn and garden.

This was the company’s first annual audit since earning initial ISO 9001:2008 certification in 2015. The annual audit resulted in neither minor nor major findings.Roberts Machine Products earns ISO 9001:2008 certification

“This confirms the effectiveness of our quality management practices and our production team’s commitment to carrying them out consistently, always delivering quality to our customers,” Bob Hughes, President/CEO of Roberts Machine Products, said.

Roberts’ ISO 9001:2008 certified quality management system features a built-in, ongoing process of quality review and improvement to assure customers quality workmanship.

The annual audit was conducted by Eagle Certification Group, an accredited, independent quality auditor, which awarded Roberts Machine Products the original ISO 9001:2008 certification. Eagle Registrations is accredited by the ANSI-ASQ National Accreditation Board (ANAB).

Roberts Machine Products Achieves ISO 9001:2008 Certification for Quality

Roberts Machine Products’ commitment to quality was recently confirmed through an independent audit. The thorough examination found that the company’s quality management system, which guides production of machined parts, meets the stringent ISO 9001:2008 standard.

Roberts Machine Products earns ISO 9001:2008 certificationBased on the audit, Eagle Certification Group, an accredited, independent quality auditor, has awarded Roberts Machine Products ISO 9001:2008 certification. Eagle Registrations is accredited by the ANSI-ASQ National Accreditation Board (ANAB).

The ISO 9001:2008 standard applies to quality management processes that influence product or service quality. The standard was established by ISO, the International Organization for Standardization, the world’s leading developer of voluntary international standards.

“At Roberts, we stay on track with proven quality management practices to ensure the parts we machine meet and exceed the requirements of our customers and the products they make,” Bob Hughes, President/CEO of Roberts Machine Products, said.

“By adhering to the ISO 9001:2008 standard, we assure our customers that the parts we machine will advance the quality, reliability and value of their products and strengthen their reputation in the market.”

He added that Roberts’ ISO 9001:2008 certified quality management system drives a continual process of quality review and improvement.

In facilities in Rushsylvania and West Liberty, Ohio, Roberts Machine Products produces quality, 100% American-made, precision parts for a wide range of industries.

 

 

Sales Engineer Applies 40 Years in Manufacturing to Benefit Customers

Jeff Van Zant, sales engineer, Roberts Machine Products

Jeff Van Zant

Jeff Van Zant, Roberts Machine Products’ newest sales engineer, offers customers a wealth of experience from his 40 years in manufacturing and machining. He applies his background in parts production, quality control and plant management to find solutions that deliver optimal quality, fit and cost efficiency.

“Jeff’s experience, along with his strengths in quality control and good customer relations, has prepared him well for his role at Roberts Machine Products,” Bob Hughes, President/CEO, said. “His skills and insight exceed the range typical for a sales engineer.”

Van Zant processes and analyzes customers’ parts drawings to determine the most effective and cost-efficient means for making the parts, giving consideration to their application. From there, he creates a process plan for machining to guarantee product quality, fit and cost management. He draws on experience in fabrication to ensure success in final assembly.

“My process for serving customers begins with investigating their product line to gain an understanding of their strengths,” Van Zant said. “Then I determine how we can integrate our capabilities at Roberts to complement our customers’ success.”

After receiving an order, Van Zant follows the job every step of the way through production and delivery, assuring proper attention is paid to achieving quality. “Then I follow up with a courtesy call for feedback on how well we met expectations.”

He added, “My reward is repeat business opportunities, which come from developing a strong level of trust, based on good communication from the start and exceeded customer expectations throughout.”

And here are a couple of bonus facts about Jeff:

  • He has machined pistons for a space shuttle.
  • He’s played a role in advancing the machining industry. This includes developing school curriculum in the machine trade and helping new employees master their machining skills.